Platform terms of use
Terms for an app or platform with accounts, user content and, perhaps, payments and dealings between users.
The rules users agree to on your platform or app.
- Business / Legal document
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Key features
Who may use it, and accounts
Conditions for using the platform, a minimum age you write in, verification for certain features and what you may do if an account is compromised.
What users pay and cancelling
Free, paid or mixed, where plans are published, price changes on notice and what happens when someone cancels mid-period.
User content and what is not allowed
The permission you need to operate the platform, how long it lasts, and a list of prohibited posts and conduct.
Moderation, reporting and appeals
What you may remove or suspend, how you tell the user and how they ask you to look again, and how to report something.
Dealings between users and ending
Whether you vet users, that you are not a party to dealings between them, dispute options, and exporting content when an account ends.
About this document
Platform terms of use govern how people use an app or online platform: who may use it, accounts, what they pay, cancelling, their content, what is not allowed, moderation and reporting, dealings between users, changes, availability, limits on your responsibility and ending an account.
This is a blank form that you complete and publish. It is written in the first person plural and says whether you vet users and what checks you carry out. What a platform must offer, say or do about content, minors, payments and complaints depends on the business and where users are, so check with a lawyer before you publish.
Is this document right for you?
Useful when
- You run an app or community with user accounts and content
- Your platform lets users deal with each other
- You want moderation and appeal steps stated
Commonly used by
- App and platform start-ups
- Community and membership sites
- Marketplaces and service platforms
Not sure? about your situation first.
Alternatives
These are separate documents, for different jobs.
- Website terms and conditionsThe rules visitors agree to when using your website.View document
- Online marketplace agreementsSet the terms between a marketplace and its sellers.View document
- Privacy policiesExplain how you collect and use people's personal data.View document
- End User License Agreement (EULA)Set the terms on which users may use your software.View document
When to use this
- A new app launches with free and paid plans
- A community platform sets rules on posting and reporting
- A platform explains how it deals with a suspended account
What happens next
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More in Technology & Website
- Software development agreementsSet the terms for building software for a client.View document
- SaaS agreementsSet the terms customers use your software service on.View document
- Software licensing agreementsSet the terms others can use your software on.View document
- Website terms and conditionsThe rules visitors agree to when using your website.View document
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Questions
About the platform terms of use
That is your decision. The form has a blank for whether you do and what checks you make. Be accurate, since users may rely on what you say.
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